Customer Service Representative


Employer: Advocate Printing & Publishing

Closing Date:

Contact Name:

Phone:

Email:

Location: Bridgewater, NS

Hours:

Responsibilities:

Come join us and be a part of our community! What we have to offer:
• Base Salary
• Group Benefit Plan
• Registered Pension Plan
Advocate Printing & Publishing is the largest privately-owned printing and publishing company in Atlantic Canada. Our customers' success makes our business successful. The Advocate family values and understands that people really do make a difference.

We are looking for a highly motivated, results driven, indispensable customer service representative who will support our fast-paced award-winning print and production teams. The successful candidate will maximize Print and Production solutions to meet the needs of customers while maintaining and enhancing Indispensable Customer Service. Working within a professional team environment you will collaborate with Sales Representatives, Pre-media and other internal departments.

Job Responsibilities
• Support delivery of all customer products from sales through to delivery of finished products.
• Maintain and comply with all inter-department processes and procedures as required.
• Accurately complete sales docket instructions and enter information to pre-media department.
• Ensure timely and accurate client file specifications are processed through pre-media.
• Prepare and process order updates per customer changes.
• Ensure accurate distribution lists are received and processed through distribution on-time.
• Manage issues pertaining to the client orders that may arise from bindery, pre-press and other departments.
• Maintain accurate and up-to-date communication with customers regarding production job status.
• Maintain accurate and effective communication with Shipping and Receiving to ensure deliveries are met.
• Prepare sales docket orders to billing stage and forward to accounting.
• Adhere to job procedures and policies ensuring customer reports, schedules and program deadlines are met.
• Attend and actively participate in customer service and production meetings.
• Relief support for front desk.
• Perform other general duties as required.

Required Skills:

The successful candidate will possess:
• 2 to 3 years customer service experience ideally within commercial print
• Very analytical & able to identify and solve problems
• Strong mathematical skills
• In depth experience working with MS Suite of office products.
• Strong organizational and communication skills.
• Excellent attention to detail.
• Very good interpersonal skills.
• Able to work independently as well as part of the team.
• Excellent time management and customer service planning and execution skills.

How To Apply:

Send your resume in confidence to: [email protected]



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