Customer Service - Roadside Rescue Agent (ALL)
Employer: Skybridge Americas
Closing Date: 20201107
Contact Name: Human Resources
Email: [email protected]
Location: New Brunswick, Canada
Salary: 15.00 - Hourly
Additional Info: Required Qualifications:
High School or GED education required
Knowledge of general North American geography and state abbreviations is required should be familiar with map notation Proven proficiency with computer applications, Windows environment, and accessing the internet and e-mail Punctuality and attendance better than standard, as well as flexible availability to meet training and shift requirements Excellent verbal and written communication skills - must have a pleasant and understandable speaking voice, good articulation, rate of speed, and ability to be clear, concise, and sound confident Must have a true desire to help others (we hire for heart and train the skill) Ability to remain calm, collected, flexible, and adaptable in various circumstance Attention to Details -
Must have demonstrated ability to analyze and problem-solve, show persistency, attention to details, adherence to applicable policies, procedures, and product changes Clear and effective documentation skills Strong multi-tasking skills; in this role you will need to actively listen and while simultaneously entering information into various different systems including but not limited to online mapping tools and computer-aided dispatching system Must be highly organized and flexible, as well as able to work independently and in a self-directed manner Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Responsibilities: As a Roadside Rescue Agent, you are responsible for responding to incoming customer calls and/or e-mails for emergency roadside assistance as well as various member services inquiries and transactions. Actively listening while displaying confidence and empathy to customers/members calling with unplanned vehicle breakdowns while taking ownership of the situation. Work with a sense of urgency to ensure that a Roadside Provider is dispatched efficiently and immediately, avoiding any possible delays in rescuing the customer.
Customer Rescue Service -
Field incoming calls from customers in need of roadside assistance, as well as making the necessary outbound calls to Roadside Providers to insure that all appropriate instructions be given, and ensuring that services are rendered for the customer Answer phones, e-mails, respond to customer questions and concerns, and ensure all inquiries are handled and documented in a timely and professional manner Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Demonstrate a working knowledge and understanding of vehicle types, including various makes and models Courtesy and Professionalism -
Deliver appropriate sense of urgency when responding to customer requests Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone or email Participate in team meetings designated to enhance the overall department and/or improve the quality of service provided to customers Demonstrate sincere empathy and compassion and a genuine respect for people, their concerns, feelings, well-being and appreciation of them as one of our customers Solution to Resolution -
Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer so an alternative course of action can be taken when necessary Think "outside the box" to troubleshoot process exceptions and recommend resolutions working within the client guidelines.
Responsible for entering accurate information in a timely manner into the computer-aided dispatching system - detailed documentation is required for shift change handoff or for potential future investigatory purposes
How To Apply:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Nova Scotia Works, Employment Solutions Society, Bridgewater posts job listings for the convenience of clients and it does not endorse or recommend employers, a posting does not constitute an endorsement or recommendation. This organization explicitly makes no representations or guarantees about job listings or the accuracy of the information provided by the employer, nor is responsible for safety, wages, working conditions, or any other aspect of employment without limitation. It is the responsibility of clients/applicants to perform due diligence in researching employers when applying for or accepting employment offers and to thoroughly research the facts and reputation of each organization/employer to which they are applying. Clients should be prudent and use caution when applying for or accepting any position