Relief Transition House Worker

Employer: Harbour House

Closing Date: 20190424

Contact Name: Jennifer Gagnon




Hours: Flexible, evenings and week-ends to meet the needs of the community and those we serve


Position: Relief Transition House Worker
Date Position Available: Immediately
Hours of Work: Flexible, evenings and week-ends to meet the needs of the community and those we serve
Rate of Pay: As per Article 22.13 A & B of the Collective Agreement, starting at $18.60 / hour
Terms and Conditions: This is a relief position and is not part of the Union
Qualifications: As per the job description

Transition House Worker Job Description

The Transition House Worker must be cognizant of the issues, concerns, ambivalence and struggles that are faced by survivors of domestic violence and their children. She must clearly understand the cycle of violence, the extent and prevalence of violence against women and the socio-economic and political reasons for its existence. The Transition House Worker must work from a feminist perspective.

Position Scope

Reporting directly to the Executive Director, provides to clients the following:
• Support counseling
• Distress counseling
• Intake and needs assessment
• Case management and action planning
• Advocacy and referral
• Child care intervention
• House management and day-to-day routines
• Personal and professional development
• Administration
• Related duties

Typical Duties

Support Counseling

Must be aware of and understand the dynamics of abusive relationships as it pertains to the threat of danger from the abuser. Must have expertise in evaluation and assessment skills. Requires interviewing techniques, active listening skills and must have a thorough knowledge of the community and its resources. It is crucial that the worker exhibit a nonjudgmental and supportive approach.

This will be accomplished by:

• Understanding the process of counseling
• Applying the principles of feminist counseling; applying techniques that empower women, raise self-esteem, and promote responsible decision-making and problem solving
• Being sensitive to cross-cultural needs of women in their communities
• Establishing rapport and trust with the woman and proceeding beyond a relationship-building phase
• Observing and evaluating the women’s use of verbal and non-verbal communication
• Encouraging the development of life skills, including money management, nutrition and child care, by modelling and providing information
• Using supportive confrontation to assist women in identifying priorities and immediate needs, and in establishing a personal action plan when appropriate
• Organizing and facilitating support groups for clients

Crisis/Distress Counseling

Must effectively use crisis intervention techniques to assess, establish priorities, and intervene appropriately
This will be accomplished by:

• Assessing the woman’s need for safety and shelter, and develop a safety plan
• Establishing rapport, trust and responding with empathy and information
• Interviewing for information re: history of relationship, family, children, coping skills, and personal and community support systems
• Providing relevant information regarding the services available in the woman’s community (support groups, self-help, etc.)
• Identifying and referring to appropriate resources

Intake and Needs Assessment

This will be accomplished by:

• Assessing the physical, emotional, and mental state of the client to determine and attend to her most immediate needs
• Assessing the level of danger form the abusive partner and taking any necessary precautionary steps
• Assessing for Harbour House services criteria
• Developing a case management plan with the client
• Orienting client and family to the House Rules, fire exits, staff, programs, safety, services and other clients
• Assigning clients to a suitable room according to family needs and ensuring the basic comforts, clothing and personal needs are met
• Supplying the client/client with written information familiarizing her with Harbour House services and policies

Case Management and Action Planning

This includes:
• Assisting the woman to set goals and establish priorities
• Discussing a follow-up plan to include safety, high-risk assessment, appointments, counseling, etc.
• Identifying resources available to support the action plan; peace bond, emergency protection order
• Establishing with the woman a personal action plan listing actions and target dates for completion
• Assisting women with implementation of action plan; appointments, case conferencing, housing search, childcare needs, and providing supportive assistance when approaching various agencies, organizations or institutions
• Providing on-going assessment of action plan and working with the woman to re-design the plan where appropriate and/or necessary
• Arranging in-service/information sessions according to the clients’ needs and interests
• Organizing programming for in-house and support groups
• Upon departure, returning all valuables, medications, and/or personal property to the women and their children, completing departure form, and creating follow-up plan

Advocacy and Referral

This includes:
• Having knowledge of appropriate agencies, institutions, organizations, and/or persons, and the procedures for access to those services
• Assisting women to complete paperwork, make appointments, and prepare for interviews
• Arranging for support person to accompany or assist with interviews and meetings
• Assisting with appeals
• Maintaining contact with referring agencies

Child Care Intervention

In concert with the Child and Youth Worker:

• Provide a safe, secure, non-violent environment for children
• Promoting and supporting a positive self-image for the children
• Noting developmental and behavioral variations in children and referring this information to the Child and Youth Worker
• In the absence of the Child and Youth Worker, providing service to children
• Responding to the safety needs of children
• Identifying when children are at risk and making appropriate referrals to child protection authorities

House Management and Day-to-Day Duties

The Transition House Worker is responsible for adhering to the principles, philosophies, policies and procedures, and maintaining the safety and security of the house at all times.

This will be accomplished by:

• Making herself familiar with all policies and procedure manuals of the House
• Being able to manage and react competently in a crisis situation
• Being current with First Aid certification and having the ability to administer first aid as required
• Attending regular staff meetings
• Ensuring that household duties are completed by assisting clients, and sharing in the responsibility of household duties

Personal and Professional Development

This will be accomplished by:

• Continuing to update knowledge pertaining to intimate partner violence
• Actively participating in a team that manages its own professional development
• Participating in training and educational opportunities
• Taking opportunities to enhance personal growth in areas such as self-evaluation, time management, conflict-resolution, etc.


Carry out administrative duties to document effective and efficient delivery of services by:

• Completing intake form upon initial contact with client
• According to Harbour House policy, maintaining accurate and appropriate client and service records, including HIFIS data collection and input
• Participating in training new staff regarding the role of Transition House Worker

Other requirements for the position

All staff is expected to hold in strictest confidence all client/client personal information unless specifically authorized to release such information
It is essential that staff demonstrate flexibility, time management skills, and have the ability to react confidently as well as competently to any given situation. She must have the ability to work independently, be self-motivated, and be a cooperative team member.

She must have a thorough understanding the job’s scope and philosophy and realize the necessity for self-assessment in terms of personal and professional growth.

Must possess the ability to communicate effectively, both orally and in writing, with clients, co-workers, volunteers, and Board Members.

It is necessary that the Transition House Worker be available to follow a rotational shift schedule

Required Skills:


A university degree in Social Work, Community Studies, Psychology, Sociology, or other related field, and/or equivalent combinations of training and human services experience
Valid driver’s license
Current First Aid and CPR Certificate
Criminal Records check
Vulnerable Persons Abuse Record check
Previous experience in group facilitation is an asset

How To Apply:

Please indicate your interest by email to Jennifer Gagnon [email protected]

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